ABC News Nightline and Good Morning America Co-anchor Dan Harris to Examine the Bonds Between Happiness and Personal / Professional Success.
SALT LAKE CITY, March 18, 2015 – Professionals in the growing customer experience (CX) arena focus on ways to make customers happy and improve business outcomes. To achieve these goals, they have to also make employees happy and balance their own happiness and success. ABC television anchor Dan Harris is joining the CXFusion event April 6-8, 2015 in Las Vegas to examine this connection. CXFusion is the global conference for CX professionals. http://www.cxfusion.com.
New York Times best-selling author and Harvard researcher, Shawn Achor, is also a keynote speaker. Other notable CX speakers include:
Activision – Paul Boustany, Senior Manager, Service Planning & Insights
Aeromexico – Edouard Piquet, SVP Customer Experience
Aeromexico – Julieta Hernandez, Director of Customer Experience Research
American Family Insurance – Katy Churches, Manager of Customer Experience
Avnet – Terry Cain, Vice President Global Customer Engagement
Avnet – Rachel Terlau, Global Customer Engagement
British Petroleum – Jeff Balsavich, Marketing Program Manager
Cisco Systems – Tammy Dujmovich, Sr. Manager, Customer Intelligence
Data Crush Author – Christopher Surdak
Data Visualization Expert – Cole Nussbaumer
DirecTV – Jason Sanchez, Director, Research Engagement
Ernst & Young – Barbara Porter, Executive Director, Advisory
FedEx – Dave Bullock, Marketing Principal
Forrester Research – Rick Parrish, CX Ecosystem Expert
Forrester Research – Maxie Schmidt-Subramanian, VoC Expert
Healthcare of Ontario Pension Plan – Martha Varinsky, Assistant VP, HR and Comms
Hypatia Research Group – Leslie Ament, SVP Research & Principal Analyst
Karvida – Cameron Karr, Chief Executive Officer
M&T Bank – Laura Zurek, Vice President, Marketing & Communications
Mountain America Credit Union – Dennis Bromley, SVP Member Dev & Engagement
NALCO Champion – Melissa Leon, Global Customer Loyalty Manager
NALCO Champion – Ross McAllister, Program Manager for Customer Loyalty
Service Profit Chain – Joe Wheeler, Executive Director
TD Ameritrade – Josh Monaco, Sr. Manager VoC
Temkin Group – Bruce Temkin, Customer Experience Transformist & Managing Partner
ThinkJar – Esteban Kolsky, Principal and Founder
TMobile – Tim Waters, Manager, Sales Operations Services
Transamerica, Investments & Retirement – Rich King, Director, Customer Experience
VMware – Eric Wansong, Vice President Customer Advocacy
VoC / CX Expert – Dr. Gary Rhoads
Registration is open at www.cxfusion.com. Training and certification programs for survey design and Voice of the Customer (VOC) will be held in conjunction with the conference.
About MaritzCX LLC
MaritzCX™ helps organizations see, sense, and act on the experiences and desires of every customer to increase retention, conversion, and lifetime value. With an unmatched combination of customer experience (CX) software, research science, vertical market expertise, and managed program services, MaritzCX ingrains CX intelligence and action systems into the DNA of business operations and delivers the world’s broadest CX software and services business. For more information, visit www.maritzcx.com.
